Privacy Policy

## 1. Who we are This Privacy Policy explains how **Skyguard Flat Roofing LTD** (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website, contact us, or engage us for roofing services. We are the **data controller** for the personal information you provide to us. Our registered address is Newsam Rd, Kilnhurst, Swinton, Mexborough S64 5UL, UK. ## 2. Information we collect We collect the following types of personal information: - **Contact details** you give us — name, email address, phone number, postcode, property address. - **Project information** — details of the roof you want quoted or repaired, photographs you upload, and any notes you add to enquiry forms. - **Communication records** — emails, call logs, text messages and any other correspondence between us. - **Website usage data** — anonymised analytics (pages visited, approximate location, device type) collected via cookies. See our [Cookie Policy](/cookie-policy) for full detail. - **Financial information** (clients only) — invoicing addresses and payment details for completed work. We do **not** collect any “special category” data (health, biometric, political, religious etc). ## 3. How we use it We use your personal data to: - Respond to your enquiry and prepare a quote. - Survey, schedule and carry out the work you’ve asked us to do. - Issue invoices and take payment for completed work. - Register manufacturer warranties on your behalf (which may require sharing your name and address with the membrane manufacturer). - Communicate with you about your project (calls, emails, texts). - Send occasional service-related follow-ups (e.g. a maintenance reminder a year after install). - Improve our website using anonymised analytics. - Comply with our legal and tax obligations. We do **not** use your data for third-party marketing, and we do **not** sell or rent your data to anyone. ## 4. Legal basis for processing Under UK GDPR, we rely on: - **Performance of a contract** — when you ask us to quote or carry out work. - **Legitimate interests** — for things like responding to enquiries, managing our business, registering warranties on your behalf, and improving our website. - **Consent** — if we ever ask to add you to a marketing list, that requires explicit opt-in (we don’t currently run one). - **Legal obligation** — for tax records, accounting and other statutory requirements. ## 5. Who we share it with We share your data only where necessary: - **Manufacturers** — to register your warranty (name and address only). - **Sub-contractors** — e.g. scaffolders or specialist trades involved in your specific job. They only receive the information needed to do their part. - **Our accountants and HMRC** — for invoicing, tax and statutory reporting. - **IT and software providers** — email, CRM, accounting and analytics tools we use to run the business, who act as our data processors under contract. - **Legal or regulatory bodies** — only if we’re required to by law. We do not share personal data with any third-party marketing services. ## 6. How long we keep it - **Enquiries that don’t become jobs** — 12 months, then deleted. - **Quote records and project files** — 7 years (HMRC requirement) from the date of the final invoice. - **Warranty records** — for the duration of the warranty period (typically 20 years), to support warranty claims. - **Marketing consents** — until you withdraw consent. - **Anonymised analytics** — up to 26 months (default Google Analytics 4 retention). ## 7. Your rights Under UK GDPR you have the right to: - **Access** the personal data we hold about you (a “subject access request”). - **Correct** inaccurate or incomplete data. - **Delete** your data where there’s no overriding legitimate or legal reason for us to keep it. - **Restrict** how we use your data while a query is resolved. - **Object** to processing based on legitimate interests. - **Data portability** — receive your data in a portable format. - **Withdraw consent** at any time for processing based on consent. To exercise any of these rights, email us at **info@skyguardflatroofing.co.uk** with “Privacy request” in the subject line. We will respond within one calendar month. ## 8. Security We take reasonable technical and organisational steps to protect your personal data — encrypted email and storage, access controls, secure passwords on cloud services, and regular software updates. No system is ever 100% secure, but we treat your data with the seriousness our customers expect. ## 9. Cookies and analytics Our website uses a small number of cookies for essential functionality and anonymous analytics. See our separate [Cookie Policy](/cookie-policy) for details and how to opt out. ## 10. Children Our services are aimed at property owners and businesses. We do not knowingly collect data from anyone under 16. If you believe a child has provided us with data, please contact us so we can delete it. ## 11. Changes to this policy We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent change. Material changes will be highlighted on the page. ## 12. How to complain If you’re not happy with how we’ve handled your data, please contact us first — we’ll do our best to put it right. You also have the right to complain to the UK’s data protection regulator: > **Information Commissioner’s Office (ICO)** > Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF > [ico.org.uk](https://ico.org.uk) — 0303 123 1113